Thank you for choosing to stay at Bay Court, we look forward to welcoming you to Llandudno.

When you make your booking you are entering into an agreement with us.  Please read our terms and conditions of booking below.

In the event that we are forced to close due to Covid-19 any guests with forthcoming reservations will be offered a voucher for the full amount of their prepayment, which may be redeemed at any point within the same calendar year, subject to vacancy.

In the event that guests are unable to travel due to local lock down restrictions, or self isolation notifications, our standard cancelation policy will apply (please see below).  This may result in losing your deposit or full reservation price so you may want to consider insuring your trip.

Arrival and Departure

Check-in is available from 2 pm to 4pm on the day of arrival. Please confirm check-in times outside these hours, prior to arrival.  Guests failing to arrive by 10pm (22:00) without prior notification may be treated as a 'no show'.  In such cases, no refunds of pre payments will be made.

We ask that you please vacate your room by 10am (10:00) on the morning of departure.

Reservations

Please note the relevant cancellation policy before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking.  All card details are handled in compliance with PCIDSS (Payment Card Industry Data Security Standard) regulations.

If you book directly by phone or through our website:

We will charge to your credit/debit card a deposit equal to 50% of the full cost of your stay.

If you book via an Online Travel Agent, such as Booking.com:

We will charge to your credit/debit card a deposit equal to 50% of the full cost of your stay.  The remaining sum will be charged on your arrival date.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels.  We do, however, appreciate that unforeseen circumstances can occur and we try to be as sympathetic and helpful as possible.

If you book directly by phone or through our website:

In the event of a cancellation up to 7 days prior to the scheduled date of arrival, your deposit will be refunded to you.

If you cancel your reservation within 7 days of the scheduled date of arrival, 100% of your deposit will be retained by us.

Guests failing to arrive will be responsible for a charge equivalent to the total reservation price.  Cancellations within 24 hours of your arrival date will be charged in full.

If you book via an Online Travel Agent, such as Booking.com:

In the event of a cancellation up to 7 days prior to arrival, your deposit will be refunded.  No further charges will apply.

If you cancel within 7 days of your scheduled arrival, your deposit will be retained by us.

Guests failing to arrive without notification  on the day of arrival will be responsible for a charge equivalent to the total reservation price.

We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival.  Guests are reminded that no exceptions to the above conditions will be made and that any booking made with Bay Court forms a legally binding contract.  For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.

Cancellation by Us

In the unlikely event that we should need to cancel a booking we will contact you immediately.  Any payments made will be refunded in full.

Change of Room

If a booking is taken out for a specific room and the room reserved is rendered unusable through circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of a similar type.  Please be assured that all our rooms are furnished to the same standard under the Visit Wales Star Grading Scheme for Guest Accommodation.

Damage and Breakages

Please take care of our home.  You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.  Please report these as soon as they occur, especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly.  We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival.  You have full responsibility of these keys for the duration of your stay.  Lost keys will be charged at £10.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Smoking

Smoking is not permitted inside any part of Bay Court.  Guests who wish to smoke may do so in the garden area, where seating and ashtrays are provided.  Please note that guests found to be smoking inside may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

The Management of Bay Court reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.